Frequently Asked Questions

Everything you need to know about shopping pre-loved fashion at BOOKOFF.

How do you guarantee the authenticity of designer items?

Every luxury item undergoes a rigorous multi-point inspection by our expert in-house authenticators to ensure it meets our strict standards of quality and originality.

What are the different condition grades for your clothing?

We categorize items into four grades: 'Unused' (with tags), 'Like New' (no visible wear), 'Great' (minor signs of use), and 'Good' (visible wear but fully functional).

How long does shipping take and what are the costs?

Standard shipping typically takes 3-7 business days. We offer flat-rate shipping nationwide, and orders over $50 qualify for free standard delivery.

Can I return an item if it doesn't fit?

Yes, we accept returns within 14 days of delivery. The item must be in its original condition with all BOOKOFF security tags still attached.

Do you buy clothes directly from customers online?

Currently, our 'Buy-Back' service is only available at physical BOOKOFF locations. Visit any of our stores to receive an instant cash offer for your gently used fashion.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.