Returns & Exchanges

At BOOKOFF, we want you to be completely satisfied with your sustainable fashion finds, which is why we offer a 30-day window for returns on all eligible items. Please ensure all garments remain in their original condition with all tags intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and include the printed return authorization slip inside the box.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing